Privacy Policy

Collection of information

When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience. We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. When you register via a form or similar activity on our channel, you consent to us keeping your data in our database.

Use of information

We may use the information we collect in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
• To improve our website to better serve you
• To send periodic emails regarding your order of products, services or events
• To follow up with you after correspondence

Protection of information

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Types of data

We separate the type of data we collect in two categories; non-sensitive and sensitive data.

Non-sensitive data:

• Contact: name, address, telephone, mobile, email address
• Identification: sex, data of birth, location, nationality
• Transaction: license information, support points, course participation, event participation
• Communication on all channels and social media: emails, online chat history, comments, feedback, testimonials
• Digital including all website and digital platforms: IP address, cookies, social communication, engagement patterns and information, photos, videos

Sensitive data:

• Health: Allergies, injuries

Third-party disclosure

We do not sell, trade, or otherwise transfer the data we collect to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party providers

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users https://support.google.com/adwordspolicy/answer/1316548?hl=en. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Remove your data from Symetri

Marketing communication:

You can at any time unsubscribe or change your subscription from future emails by following the instructions at the bottom of each email or by sending an email to marketing@symetri.com. Your subscription will then be automatically updated. You cannot unsubscribe from communication directly with our sales department if we provide you with services and/or software on following topics; price information or other vital information on your account.

Personal data from all our departments in Symetri:

• If you want an overview on all personal data Symetri has stored on you, please fill out this request and follow the instructions in the document.
• If you want to delete all your personal data Symetri has stored on you, please fill our this request and follow the instructions in the document.

Contact information

Please contact us if you have further questions regarding our privacy policy gdpr@symetri.com.