Autodesk Customer Satisfaction Program (CSAT)
"In my 24 years of using Autodesk, Microsoft and other end-user programs, I have used many support services. Only a few have excelled to the proficiency I experienced today with Microdesk."
Lyle Powers, CGBP II
Powers Home Design
At Microdesk, we believe a partnership is an ongoing relationship. That's why we're focused on not just providing the tools our clients need in the short-term, but on really getting to know your business inside and out. We strive to provide the level of service and support you can only get from a partner who is committed to you for the long haul.
The Autodesk Customer Satisfaction (CSAT) program helps to measure your experience in working with us. If you have recently activated an Autodesk product or if your Subscription renewal is due, you may be invited to complete an online survey. This survey helps us to gauge our performance and ways we can improve. We aim to always provide earn a "perfect 10."
View the survey »
About the Survey
The CSAT survey is conducted by CustomerSAT, a provider of customer feedback and loyalty solutions. If you recently activated an Autodesk product, renewed your product subscription, or received technical support from Microdesk, be on the lookout for an email invitation from CustomerSAT (autodesk_partners@ecem1.com). If you don't receive the invitation, please check your spam folder. Your feedback is very important to us. We are held to a very high standard of scoring at least a 9 or above. So if you are happy with the level of service you are receiving, please give us that "perfect 10." And if there's any way in which we can improve, please contact Bill Reedy at 800.336.3375 or breedy@microdesk.com.