Tech Tips: Problems While Working with Autodesk Software in a Remote Desktop Session

Problems:

  • The mouse or crosshair is slow/jumpy
  • Part of the Autodesk product screen is blank, black, white or does not update to reflect new window contents
  • Generally slow to update the screen
  • AutoCAD Error:  LoadLibrary failed with error 87

Solutions:

  1. Try disabling (or enabling) Hardware AccelerationAutoCAD,  AutoCAD if you cannot open the programRevit,   Navisworks
  2. Install all of the latest updates for your Autodesk Software using the Autodesk Desktop App.   (But avoid installing anything that is not listed as an update, service pack or hotfix in that tool.)
  3. Avoid use of a WIFI connection.   Use a cable from the nearest router/switch to connect.
  4. Solutions for your IT provider:
    1. Most importantly, install the latest graphics card drivers on the computer running the Autodesk software.    This may allow you to re-enable hardware acceleration.   Please note you *might* need to be physically at the machine to update the drivers in some cases.
    2. Uninstall any unnecessary remote support tools on the remote computer.   They may be interfering with each other.   For example, LogMeIn, GoToMeeting, TeamViewer, Zoom, RingCentral, etc.
    3. Rather than Windows Remote Desktop, try a 3rd party solution.   Here are a number of remote tools.
    4. If using VPN, reduce strain on your companies’ network by preventing your local internet traffic (Spotify, Youtube, etc) from routing through your company network.   For a default Microsoft VPN connection, disableUse Default Gateway“.   Other VPN clients may have different methods of accomplishing this or may not even need the setting changed.

For this to be fully effective, all remote users would need to change the setting.

For more information on managing Autodesk software in a remote setting, call Microdesk at 800.336.3375 or fill out a contact form here.

Additional Resources for Remote Work