Microdesk Offers Seamless 12-Hour Technical Support
for its Customers

275 cases solved per month with an online response time under 5 minutes

New York, NY June 6th, 2019 – Whether you simply purchase your software from Microdesk or are working hand in hand with our talented AECO consulting staff you’ll find our global support network to be an added benefit to working with Microdesk. Our technical support team helps you keep up with the daily challenges of running your business, managing projects, meeting deadlines and more by assisting with software related issues.

Here at Microdesk, our goal is to drive efficiency in your project delivery. That’s why Microdesk has you covered with 12-hours of technical troubleshooting support to make sure your software is working to the best of its ability. By putting over 25 years of experience to work, our team of Autodesk certified professionals can provide the support you need to solve any technical issue. Our team is available from 8 am – 8 pm est.; that means you can get answers to your questions from a live expert inside and outside of work hours.

Consultants Available as Resources
Hours of Available Support (8am-8pm est)
Support Tickets Resolved per Month
Minute Avg Online Response Time

Our global support network of over 180+ consultants includes registered Architects, MEP engineers, Structural Engineers, Civil Engineers and Surveyors, Construction Services Manages, GIS analysts, Facilities and Asset Managers, IT experts, and Software Developers from across the globe. These industry experts bring real-world experience combined with an abundance of credentials.

Over the last year, our technical support team has averaged roughly 275 cases per month and the average online response time is under 5 minutes. Our team is available and quick to assist with any technical issues from our partners, including Autodesk, Bluebeam, Eagle Point, Panzura and more.

Microdesk is more than a resource for your software needs, we’re your global partner working to ensure you have the support needed to execute on your project needs. From our basic technical support to our robust consulting services we’re your trusted partner regardless of the level of support needed.

“The help and advice given by the Microdesk Support Team was excellent. They were able to get us hooked up and gave us guidelines on the ins & outs of BIM 360. I could not have done this setup without their help and advice. Their understanding of the topic and willingness to help far exceeded our expectations.”

Ross Shepherd, Ryan Biggs | Clark Davis

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